UCBH/TSS

Expectations

In order to provide the most beneficial treatment possible, our Wrapaorund Program has expectations for employees as well as for the families that we serve.

TSS is expected to:

  • Report to client's homes on time every day
  • Record hours on billing slips in an accurate manner
  • Maintain confidentiality and privacy of all clients
  • Maintain a non-judgmental stance in their work with clients and families
  • Build on the strengths of clients and families
  • Treat their clients and families with respect
  • Respect their family's language, culture and customs
  • Understand the developmental stage of the client and implement age- appropriate intervention
  • Provide the least restrictive and least intrusive treatment necessary

TSS is NOT expected to:

  • Provide in-home service when the parents or guardians are not present
  • Provide transportation for their clients
  • Lend clients/families personal belongings or borrow items from clients and families
  • Promote specific political or religious beliefs
  • Eat the family's food or drink beverages
  • Give their telephone number to clients
  • Engage in therapeutic activities with youth in the company of unauthorized individuals (friends, relatives of staff, etc.)
  • Use physical force withthe youth except to prevent the clients form harming themselves or others
  • Accept gifts or give gifts to children and families
  • Become "friends" with their clients or families, meeting or talking outside of workign hours

Some requests for the families

The Meadows Wraparound Services request that the families we work with:

  • Notify the Program Manager or Program Secretary in advance when sessions need to be canceled.
  • Be present and participating during TSS and MT/BSC sessions
  • Work toward goals outlined in the treatment plan
  • Refrain from using drugs/alcohol when Meadows Staff are providing treatment
  • Provide a safe enviorment for staff (i.e., weapons locked in a secure place, animals in cages, etc.)
  • Be open to new and creative approaches to managing children's/adolescent's behavior

Confidentiality

Wraparound personnel are expected to maintain the confidentiality of all clients and their families. Staff members may only discuss the case with agencies/persons for whom the client or family signs a "Consent to Release/Obtain Information Form". Violations of confidentiality should be addressed immediately withthe Program Manager or Director of Wrap Services.

Supplemental Therapeutic Intervention Plan

The Supplemental Plan consists of Identifying Information, Strength/Needs and Specific Measurable Goals for the client, family, and team members. The plan is a blueprint for providing treatment. A BSC or MT will write the plan withthe input of the family and all other team members. If you fidn that your family, TSS or other team members are not addressing goals, one or two things may be happening: 1) The Supplemental Plan may need to be revised because the goals have been completed or are not relevent or 2) We are not focusing on the treatment goals.

It is our goal of Wraparound Services to promote the natural and community support persons to take part in treatment and eventually take over the TSS intervertions. The Supplemental Plan should indicate what interventions a TSS will provide, what the parents will do, what the teacher will do, etc.

The Crisis Plan is an important element of the treatment plan. The Crisis Plan is developed to guide the family and client in managing crisis when wraparound staff are not present.

Questions regarding the Supplemental Plan should be directed to the MT or BSC assigned to your family.

Grievance Procedure

If you wish to file a grievance about the level/type of services provided to your family or wish to report a concern about the quality of services provided to you and your family, please complete a written greivance form from the Warparound Office. The Program Manager can also mail a greivance form to your home if you wish. the greivance form should be returned to the Program Manager who will address your concerns. The Program Manager may involve other facility leaders in addressing your concerns.

Performance Improvement

To ensure that services are delivered in a timely and accurate manner, the performance improvement periodic spot checks of the treatment may be conducted by the Program leaders. This means that a staff person may call or visit occasionally while the TSS is providing services to ensure that treatment is being provided correctly. If you find such phone calls bothersome please let the Program Manager know. In addition, you will be asked to complete a confidential Sastisfaction Survey to give your opinions about the quality of services provided to your family.

Patient Safety Concerns

The Speack Up for Safety Brochure details way clients and their families can take an active role in patient safety. We encourage you to contact the facility Patient Safety Officer, Joy paterson at 814-364-3727, with any unresolved safety concerns before seeking assistance outside the facility. If you have concerns about patient care and safety that cannot be resolved through that facility, you can contact JCAHO at 1-800-994-6610.